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CeraLive Docs
These docs are a work in progress. Some pages may be incomplete or change as we get ready for launch.

Troubleshooting

Something not working? Here are the five issues people run into most often, with the quickest fix for each.

Device not appearing on the network

Section titled “Device not appearing on the network”

What you see: You powered on the device but can’t find it on your network and the setup hotspot hasn’t appeared yet.

What to do:

  1. Wait at least 90 seconds after powering on. The device runs a few setup steps before it’s reachable, and the setup hotspot won’t appear until those finish.
  2. Look for a WiFi network called CeraLive-Setup-XXXX (where XXXX is a short ID printed on your device or shown in the app). Connect to it with the password ceralive-setup.
  3. If the hotspot still doesn’t appear after 90 seconds, power-cycle the device: unplug it, wait 10 seconds, then plug it back in and wait again.
  4. If a wired Ethernet cable is plugged in, the device may have connected directly and skipped the hotspot. Try opening http://ceralive-XXXX.local in your browser instead.

Browser shows “Not Secure” or a certificate warning

Section titled “Browser shows “Not Secure” or a certificate warning”

What you see: Your browser shows a warning like “Your connection is not private,” “Not Secure,” or “This site’s certificate can’t be trusted” when you open the CeraLive device page.

What to do:

This is expected. Your CeraLive device uses a self-signed certificate because it’s a local device on your home or venue network, not a public website. There’s no way for it to get a certificate from a trusted authority automatically.

To proceed:

  1. Click Advanced (Chrome/Edge) or Show Details (Safari) on the warning page.
  2. Click Proceed to site or Visit this website.
  3. Your browser will remember this choice. You won’t see the warning again on the same browser for this device.

This is safe to do. The connection is still encrypted; the only difference is that the certificate is issued by the device itself rather than a public authority.

Stream won’t start

Section titled “Stream won’t start”

What you see: You tap Start Stream but nothing happens, or the stream starts and immediately stops.

What to do:

  1. Check your destination. Open Settings in CeraLive and confirm a stream server and stream key are saved. Without a destination, there’s nowhere to send the stream.
  2. Check your links. Look at the link indicators on the HUD. At least one link needs to show a signal. If all links show no signal or are red, your device has no working internet connection.
  3. Check signal strength. If you’re on WiFi or cellular, move closer to your router or check that your SIM has data. Weak signal can prevent the stream from starting.
  4. Restart the stream. If the stream started briefly then stopped, wait 10 seconds and try again. A brief interruption on all links at once can cause this.
Section titled “A link drops mid-stream”

What you see: One of your bonded links goes red or disappears during a live stream, but the stream keeps going.

What to do:

Nothing urgent. CeraLive bonds multiple connections together, so if one link drops, the stream continues on the remaining links. Your viewers won’t notice a brief drop on one link as long as at least one other link stays up.

To restore the dropped link:

  1. Check the signal on the dropped link. If it’s WiFi, move closer to the router. If it’s cellular, check that the SIM has data and signal.
  2. The link will reconnect automatically once signal returns. You don’t need to stop the stream.
  3. If the link doesn’t come back on its own after a minute, toggle it off and on in the CeraLive link settings.

Can’t find the device address

Section titled “Can’t find the device address”

What you see: You’ve already set up the device but can’t remember its address, or ceralive-XXXX.local isn’t loading in your browser.

What to do:

  1. Try ceralive-XXXX.local in your browser, replacing XXXX with the short ID on your device. This works on most home networks without any extra setup.
  2. If that doesn’t load, open your router’s admin page (usually 192.168.1.1 or 192.168.0.1) and look at the DHCP client list. Find a device whose name starts with ceralive- — that’s your device, and the IP address next to it is what you need.
  3. Type that IP address directly into your browser (for example, http://192.168.1.42).
  4. Some networks block the .local name resolution used in step 1. If your router’s DHCP table doesn’t show the device either, make sure the device is powered on and connected to the same network as your computer or phone.